How do I cancel / close my account?

For your security we only accept cancellations through the authenticated online systems.

If you have a Discount Domains product / service which is managed through the Client Portal:

  • Log in to the Client Portal at by clicking the Login link in the top right hand corner.
  • Click "Services" and select "My Services" from the menu.
  • Click the status (Active) button next to the product you wish to cancel.
  • Click Request Cancellation from the Manage menu.
  • You may choose to cancel immediately or at the end of the billing period.

If you wish to cancel a domain name:

  • Log in to the Client Portal at
  • Click "Domains" and select "My Domains" from the menu.
  • Click the status (Active) for the appropriate domain.
  • Click "Auto Renew" from the left hand Manage menu.
  • Press 'Allow to Expire'.  For most domain types the domain cannot be removed until it expires, however contact support to discuss the options if this is required.

For all other products, cancellations must be made in writing to our registered address:
Astutium Ltd
t/a Discount Domains UK
Kemp House
152-160 City Road
United Kingdom

If you are within the trial or money back guarantee periods, you will get an automated refund within 14 days.

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