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No. Our servers are already virtualised and will not perform properly if another virtualised...
Can a VPS/Cloud Server be used as a Game ServerThe simple answer is, yes. However this largely depends on the resources available on your VPS...
Can you create a customised plan for me?We have a large variety of Cloud VPS plans available, but unfortunately we cannot create any...
Cron Cheat SheetMany of our Hosting Services come with the ability to run scheduled tasks (known as crontabs) -...
Do you back up my data?Yes! We have an automated backup system to allow us to restore the Cloud Servers in the event of...
Do you input my information into IP WhoIs?No.
Do you provide support over instant messenger?No. Support is available by ticket only, we do operate a live-chat service during office hours...
How can I order WHM / cPanel?Astutium are a cPanel/WHM Partner NOC -...
How do I Allow Remote Access to MySQL for Specific Users to My Virtual/Dedicated/Cloud ServerHow to Allow Remote Access to MySQL Server for a User/IP/Database For your...
How do I view/reset my UKCloud/VPS server root password?To view your server password (or reset it) log into the client portal: Click "My Services"...
How is the cloud different from conventional hosting?Our cloud is based on, though not completely dependent on, enterprise-level server hardware. We...
How many IPs come with my server, and how much are extra IPs?One IP is included as standard. Extra IPs are £2.00 per month each. Justification is required as...
What are the default ports to open for a firewall ?The 'standard' ports for services you may wish to open in your firewall are... FTP | Port 21...
What are the exact specs of your hardware?We do not disclose the full hardware specifications of our servers, as they are eachy...
What cloud management software do you use?OnApp and a custom integration of CL.OUD.IO.
What exclusions are there to your "Zero Downtime or Zero Invoice" SLA?For clients on our Unmanaged services, our SLA is a credit of 1 day's value of the service for...
What is A+B connectivity?A+B Connectivity This means that each switch is connected to multiple routers via diverse...
What is A+B power?A+B Power This means that each server is connected to two power distribution units, with each...
What is your average support response time?We aim for a sub-1-hour response time however we do not make a guarantee. If you are stuck...
What operating systems can I choose from?We support all of the most common Linux distributions, as well as Windows Server 2008. There is...
What sort of performance can I really expect from my Cloud Server?Some tests were run on Config. 4 during the beta period and the results were similar to a...
What virtualisation technology do you use?Citrix XenServer Enterprise.
When will USA Cloud Servers be available?Unfortunately these will not be available in the very near future. We have just launched and...
Where do you host your own website?We are so confident in our Cloud Servers that we host our own website on one of our own Cloud...
Why are you so expensive?The infrastructure required to create a platform as resilient as ours is very expensive, and our...
Will my IP be clean and located in the UK?Yes. If you have any issues with IP geolocation of spam blacklists, please contact us by support...
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