If you cannot find the initial emails sent in your mail inbox, please check your Spam or Bulk mail folders for the email.
Make sure you add portal@astutium.com to your email whitelists or "buddy list".
How to add us to your Yahoo whitelist:
- Open your Yahoo mailbox
- Click "Mail Options"
- Click "Filters"
- Next, click "Add Filter"
- In the top row, labeled "From Header:" make sure "contains" is selected.
- Click in the text box next to that drop-down menu, and enter the address portal@astutium.com
- At the bottom, where it says "Move the message to:" select "Inbox" from the menu.
- Click the "Add Filter" button again.
For AOL, here's how to receive our emails:
- Go to "Mail Controls"
- Select the screen name we're sending your e-mail to
- Click "Customize Mail Controls For This Screenname."
For AOL version 7.0: In the section for "exclusion and inclusion parameters", include these domains:
astutium.com
For AOL version 8.0: Select "Allow e-mail from all AOL members, e-mail addresses and domains. Then
- Click "Next" until the Save button shows up at the bottom
- Click "Save."
To receive our emails with Hotmail, please follow these steps:
- Click the "Options" tab
- Under "Mail Handling" select "Safe List"
- In the space provided, enter the address portal@astutium.com
- Click "Add"
- When you see the address you entered in the Safe List box, click "OK.
- Repeat for support@astutium.com
