Registrar Abuse Contact Details see the current abuse contact details on our contact page.
NOTES:
- Please provide as much detail as possible to enable us to quickly investigate your abuse report
- If you are an existing client, please login to the Client Portal before you complete the form to enable you to track the abuse report in the 'My Support Tickets' section
- The number and type of attachments is limited - please use plain-text for the abuse report wherever possible to ensure all information is readable
- We would appreciate all reports being in English to minimise any translation/context/colloquial issues
- If reporting abuse in an official capacity, please use your REAL email address rather than a 'free email service'
- Automated submissions will be deleted without view or response - the form is for _people_ reporting abuse not automated systems
Registrar Abuse Contact Email abuse [/at/] astutium.com
NOTES:
- Email is NOT a guaranteed delivery method and there are many many reasons why your email may never reach us, so should not be relied upon for abuse reports
- Email reports of abuse will simply be replied to telling you to open a ticket with the details - save yourself some time and go straight to the
contact page
Registrar Abuse Contact Phone +44 871 277 6875
NOTES:
- Telephone reports of abuse will simply be replied to telling you to open a ticket with the details - save yourself some time and go straight to the
contact page - Calls to the switchboard for reporting abuse are charged at 'UK National Rate' (upto 10p/min from BT, mobiles and overseas numbers will be considerably more - check with your telephone service provider for costs)
Procedure
- Registrar receives a report of abuse from a valid, verifiable, reliable source - determined at Registrars' sole discretion, using the appropriate contact methods
- The report of abuse will be reviewed by a member of the Management Team responsible for domain issues to determine at our sole discretion if any action is neccesary
- A member of staff will be appointed as Abuse Report Co-ordinator (ARC) to manage the issue, this may be the Account Manager, a member of the Management Team, or another trained and appropriate member of staff
- Further information or clarification may be necessary, the ARC will contact the reporter in that circumstance
- Where appropriate the ARC will contact the Registered Name Holder (RNH) as part of the issue resolution process, in the event that the abuse report is deemed valid
- The ARC will continue to follow up with the RNH to see that the reported issue has been resolved and/or any actionable steps have been taken
- If resolution is not in place by a Registrar chosen timeframe, the ARC will take further action as Registrar deems necessary to effect a Registrar determined resolution
- Registrar may coordinate with the Registry in the event there is a need for update, suspension, termination or locking of the domain registration
- Once the abuse report has been deemed resolved, the ARC will close the abuse report - records of valid abuse reports are kept for at least two years (pursuant to section 3.18.3 of the 2013 ICANN RAA).
- Registrar may (where permitted and appropriate) notify complainant of closure of the abuse report. If abuse report is not valid, Registrar will advise complainant to contact correct authorities (where known)
