To add a contact on your account to allow them to raise support requests on your behalf the process is:
- Login to the client portal.
- Click the "Hello..." menu option and select "Manage Contacts".
- Enter in their contact details and select "Support/Helpdesk Access" (or the required permissions).
- Activate "Activate Sub-Account".
- Enter password details for the new account.
- Check "View & Open Support Tickets"
- Click "Save Changes"