How do I add a contact for support?

To add a contact on your account to allow them to raise support requests on your behalf the process is:

 

  1. Login to the client portal.
  2. Click the "Hello..." menu option and select "Manage Contacts".
  3. Enter in their contact details and select "Support/Helpdesk Access" (or the required permissions).
  4. Activate "Activate Sub-Account".
  5. Enter password details for the new account.
  6. Check "View & Open Support Tickets"
  7. Click "Save Changes"
They will now be able to login to the client portal and raise support tickets relating to your account.

 

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