How do I add a contact for support?

To add a contact on your account to allow them to raise support requests on your behalf the process is:

 

  1. Login to the client portal.
  2. Click the "Hello..." menu option and select "Manage Contacts".
  3. Enter in their contact details and select "Support/Helpdesk Access" (or the required permissions).
  4. Activate "Activate Sub-Account".
  5. Enter password details for the new account.
  6. Check "View & Open Support Tickets"
  7. Click "Save Changes"
They will now be able to login to the client portal and raise support tickets relating to your account.

 

  • 1 Χρήστες που βρήκαν αυτό χρήσιμο
Ήταν χρήσιμη αυτήν την απάντηση;

Σχετικά Άρθρα

Can I have a VAT Invoice ?

Certainly ! You should have had an invoice sent to you automagically, as a PDF attachment, which...

Can I resell reseller accounts ?

Our web hosting control panels do not currently allow for sub-resellers. There are two options...

Can I pay monthly / quarterly / annually ?

With most of our packages a variety of payment terms are available.If in doubt or you have...

Do you charge VAT ? Who gets charged Value Added Tax (Sales Tax) ?

As a VAT registed UK Supplier, we are obliged by UK Revenue & Customs to charge VAT on all...

How do I order Addons like more IP Addresses, extra Bandwidth/Transfer, additional Disk etc.

Adding additional features to your existing Products and Services can be done online through the...

Powered by WHMCompleteSolution